Terms & Conditions

An order must be made and paid not later than 3 hours before the time of the delivery.

In case of the delivering after working hours the order must be made not later than 24 hours before the time of delivery.

If You want us to fulfill Your order properly, please, be very careful when indicating recipient's telephone number and address.

If the recipient is not at home at the time of the delivery we have the right to leave the order with the neighbors or if they refuse to accept the order we return the order to the original place and the next delivery is performed in accordance with our agreement with the customer. Unfortunately, in this situation the delivery can not be performed in time.

If the customer doesn't wish the card his personal data are confidential. The gift is delivered anonymously.

Note that if You make an order on the day of the delivery the chosen flowers can be unavailable. Then the florist has the right to pick the other flower according to the color grade or to use the chosen sort of the flower but changing the color grade.

Delivery is performed by the day and the time period indicated in the order. Delivery is possible within 2-3 hours during weekdays after arrival of payment (where the payment arrives before 16:00 local time). Where the payment arrives after 16:00 delivery may be carried over to the next day.

The shop doesn't take responsibility if You

1. fail to enter the correct address and phone number, if  the recipient doesn't live at the entered address or the phone number changed and the delivery cannot be performed.

2. if the entered address is out of town and the payment was made for the delivery within the town You will be informed and offered to pay extra. If you turn down the delivery will be performed but with some complications.

3.If the recipient declines to accept the order or does not specify the desired time of delivery.

 We do not offer timed delivery on Valentine’s Day (14 February), International Women’s Day (8 March) or Mother’s Day. On these days deliveries are constant throughout the day. Due to large number of orders during holidays we kindly ask you to place your orders at least in 2-5 days in advance.

KUKOLKA OÜ

Registrikood: 12790332

Estonia, Harjumaa, Tallinn linn,

Liikuri tn 38, 13168

Konto: EE102200221061301543